Frequently Asked Questions (FAQs)
Find answers to the most commonly asked questions regarding our banking products, services and customer facilities. If you need further assistance, please visit your nearest branch or contact us.
What are the banking hours?
Branch working hours are as notified by the Bank. Please visit your nearest branch for business hours.
How can I open a Savings Account?
Visit any branch with the prescribed KYC documents, photographs and account opening form.
What documents are required for Fixed Deposit?
Existing customers can open a Fixed Deposit through the branch. New customers must complete KYC formalities.
Does the Bank provide Gold Loans?
Yes. Gold Loans are available subject to the Bank's prevailing terms and conditions.
Does the Bank provide Safe Locker facility?
Yes. Safe Lockers are available in selected branches subject to availability.
How can I transfer money through NEFT/RTGS?
Customers can visit their branch and submit the prescribed request form along with beneficiary details.
What are the applicable service charges?
Service charges are available under the "Service Charges" section of this website.
Where can I view Deposit Interest Rates?
Deposit Interest Rates are published under the Deposits section of our website.
How can I raise a complaint?
Click the "Raise Issue" button available on the top of the website. Verify your registered mobile number and submit your complaint online.
Where can I download the Annual Report?
Annual Reports are available under the Downloads section.
Still Need Assistance?
If your query is not listed above, please contact your nearest branch or use the Raise Issue facility available on this website.